Oak Tree Family Medicine is seeking a full-time MOA to start in early July 2025. This is a temporary position to cover a 1-year maternity leave. Fluency in Cantonese/Mandarin required. Experienced candidates are ideal, but the clinic will consider new MOA graduates.

The MOA will be expected to:

• Coordinate patient care through the clinic – checking in, prepping, escorting to exam rooms, and preparing exam or treatment rooms for the next patient.
• Answer enquiries by phone and in person in a helpful, respectful and efficient manner.
• Contact patients via telephone to relay information provided by clinic doctors as well as inform patients about details regarding specialist appointments or other investigations.
• Send specialist referrals and keep track of pending referrals.
• Operate fax machines.
• Maintain appointment schedule and manages recalls.
• Maintain electronic medical record, including uploading and labeling reports into the patient chart.
• Ensure exam rooms are stocked appropriately and ensures that they are ready for next patient.
• Ensure patient confidentiality.
• Clean and sterilize materials and instruments, when required.
• Perform patient prep procedures and documents findings on the patient record.
• Prepare invoices and collects non-insured fees from patients or third parties, where applicable.
• Order and receives kitchen, office and medical supplies.
• Perform all other related clinical, administrative tasks or special tasks as required.

The following skills are required for this position:

• Proficient in Cantonese and/or Mandarin
• Able to collaborate effectively with colleagues and doctors
• Customer service focus and strong people skills
• Experience in a Family Practice office
• Good organizational and time management skills
• Past EMR experience
• Proficient in English (both verbal and written)

Key assets include:

• Knowledge of MSP billing
• Proficient computer skills and ability to troubleshoot minor IT problems
• Past Experience with MSP billing