We are looking for a friendly, organized, and motivated Medical Office Assistant (MOA) to join our team. This is a hybrid administrative and clinical role, where you will work alongside a collaborative team of family physicians and Medical Office Assistants to provide exceptional patient care and support the smooth day-to-day operation of the clinic. You will have the opportunity to build meaningful relationships with patients while supporting a team dedicated to high-quality, longitudinal family medicine. Whether you are an experienced MOA or a recent graduate eager to learn, we would love to hear from you. Experience with MYLE EMR is an asset, and paid training will be provided for the right candidate.

Responsibilities of the Role:

• Answer Telephone
• Data entry tasks
• Educate patients about clinic policies
• EMR task management
• Ensuring daily paperwork complete
• Escort patient to exam room
• File & update medical charts
• Notify patients of availability of lab results
• Patient appointment Scheduling and maintenance
• Process and follow up on Referrals
• Restock supplies in patient rooms
• Send/Respond to office mail and emails
• Setup/clean patient rooms
• Work in reception (greet patients)
• Collect and prepare laboratory specimens
• Manage patient complaints
• Measure and record health data and vital signs
• Monitor and log inventory and supplies
• Prepare patient for examination
• Resolve issue with Referral process
• Set up for clinical procedures (Papa, Immunization, etc)
• Step in to support other function needed
• Create provider schedule and daysheets
• Create staff schedules
• Help assign tasks
• Help develop processes
• Submit MSP, ICBC & WCB billing claims
• Support Training of new staff and providers
• Maintain and update manuals and templates

Position Requirements:

• Experience in a family practice setting
• Customer service focus and strong people skills
• Proficient computer skills and ability to troubleshoot minor IT problems
• Good organizational and time management skills
• MOA certification holder

Assets:

• Experience with Myle (MEDFAR) EMR

• Three weeks of paid vacation
• Competitive health and wellness benefits package