Kits Family Practice is seeking an experienced, highly organized, compassionate and patient-focused Medical Office Assistant to join our busy medical practice in Vancouver. We are looking for a dependable professional with previous experience in a medical office who can support physicians, coordinate patient appointments, and ensure the smooth day-to-day operation of the clinic.

Responsibilities of the Role:

• Answer Telephone
• Data entry tasks
• Educate patients about clinic policies
• EMR task management
• Ensuring daily paperwork complete
• Escort patient to exam room
• File & update medical charts
• Notify patients of lab result availability
• Other related duties as required
• Patient appointment Scheduling and maintenance
• Process and follow up on Referrals
• Restock supplies in patient rooms
• Send/Respond to office mail and emails
• Setup/clean patient rooms
• Telephone prescriptions to a pharmacy
• Work in reception (greet patients)
• Order Inventory and supplies
• Collect and prepare laboratory specimens
• Manage patient complaints
• Measure and record health data and vital signs
• Monitor and log inventory and supplies
• Prepare patient for examination
• Resolve issues with Referral process
• Set up for clinical procedures (Pap, Immunization, etc)
• Step in to support other function needed
• Create provider schedule and daysheets
• Create staff schedules
• Help Assign tasks
• Help develop processes
• Review/submit private and MSP refusals and rejections
• Submit MSP, ICBC & WCB billing claims
• Support Training of new staff and providers
• Triage patients over the telephone
• Perform bookkeeping activities
• Procurement and vendor management
• Work with providers to smooth administrative barriers

Position Requirements:

• Experience in a family practice setting
• Experience with MedAccess EMR
• Knowledge of MSP billing (or past experience with MSP billing)
• Knowledge of LFP billing (or past experience with LFP billing)
• Customer service focus and strong people skills
• Proficient computer skills and ability to troubleshoot minor IT problems
• Good organizational and time management skills
• MOA certification holder
• Canadian citizenship

Assets:

• Mandarin speaking