Chaldecott Clinic is seeking an experienced, career-minded MOA to join our dedicated team. We are preparing to say a fond farewell to our long-term MOA who is retiring this fall, and we are looking for a reliable professional who wants to establish a stable, long-term home with us. This is a unique, phased leadership opportunity. To set you up for absolute success, you will spend your first month working alongside our team as a junior MOA to deeply understand our unique clinic culture, workflows, and patient community. Following this onboarding period, you will transition into direct training to officially take over as our Lead MOA. The ideal candidate brings a wealth of knowledge from previous medical offices or complementary industries, and is excited to leverage that diverse experience to help shape, refine, and improve our clinic’s operations. They are eager to lead, mentor, and support the staff team while keeping daily operations running seamlessly. Top-tier organizational and multitasking skills along with a warm, organized, and reassuring approach to patients are a must.

Position Requirements:

• Knowledge of MSP billing (or past experience with MSP billing)
• Experience in a family practice setting
• Customer service focus and strong people skills
• Proficient computer skills and ability to troubleshoot minor IT problems
• Good organizational and time management skills
• Available Monday - Friday from 8:30-5:30pm
• Canadian citizenship or permanent residence (PR) is preferred

Workplace Benefits:

• We are exploring getting health benefits for staff; free parking; we close for a week between Dec 25-Jan 1 and do not require staff use the days towards their holidays.

Responsibilities of the Role:

• Answer telephone
• Data entry tasks
• Educate patients about clinic policies
• EMR task management
• Ensuring daily paperwork complete
• Escort patient to exam room
• File & update medical charts
• Patient appointment scheduling and maintenance
• Send/respond to office mail and emails
• Setup/clean patient rooms
• Work in reception (greet patients)
• Collect and prepare laboratory specimens
• Manage patient complaints
• Measure and record health data and vital signs
• Prepare patient for examination
• Set up for clinical procedures (Pap, Immunization, etc)
• Step in to support other functions as needed
• Create provider schedule and daysheets
• Create staff schedules
• Help assign tasks
• Help develop processes
• Review/submit private and MSP refusals and rejections
• Support training of new staff and providers
• Triage patients over the telephone
• Coordinate provider/locum/staff recruitment and onboarding
• Develop resources and new operational procedures
• Maintain and update manuals and templates
• Maintaining employee HR files
• Manage personnel benefits and files
• Manage staff activity and HR issues
• Oversee and approve staff hours and vacation schedules
• Performance reviews of staff
• Provide insight on HR, finance, or other administrative matters
• Work with providers to smooth administrative barriers

*Not all tasks listed above will be ongoing, some will only be required during periods of training or coverage.