Accessing a Telephone Interpreter

The Provincial Language Service (a service of the Provincial Health Services Authority) can provide interpreting services to any BC primary health care provider and can be accessed over the phone on demand within minutes.

BC Providers who use telephone interpreting in their offices report it to be timely, helpful and reasonable to use, even on a busy day. Professional interpreters (for more than 200 languages) convey a message’s content, meaning and ton, which can improve clinical outcomes and help to reduce errors. Patient and family satisfaction with care can increase, as a professional interpreter can allow them to focus solely on understand their illness or to support a loved one.

Professional interpreters abide by confidentiality standards and help meet Personal Information Protection Act (PIPA) standards.

Vancouver Division members and primary care providers within Vancouver PCNs can access this services free-of-charge using the access code provided.