About us

The Clinic Business Solutions (CBS) team was created to fill the gap between member-facing VDoFP programs and network-facing PCN programs. The CBS team offers behind the scenes support to internal division teams as well as external support to clinic leaders and stakeholders. Currently, the CBS team works to meet the three deliverables listed below:

Internally, the CBS team works to enhance strategic and operational capacity of VDoFP’s internal teams.
Externally, the CBS team works to empower clinic leaders to make informed business and financial decisions regarding clinic ownership. Additionally, CBS supports medical office assistants (MOAs) and clinic managers through our MOA portfolio of networking, recruitment, and retention resources.
On a network level, the CBS team works to move clinics towards the optimal Patient Medical Homes (PMH) model through its services and programming.

Our Stakeholders

Clinic Leader Program

Explore current initiatives for clinic leaders in collaboration with our physician task force.

Medical Office Assistant Program

Learn how we engage with MOAs across our network to support their growth and contributions.

Clinic Business Tools

RN/LPN Business Case Tool

This tool helps to evaluate the feasibility of adding a Registered Nurse or Licensed Practical Nurse into family practice.

Overhead Structure Decision Model Tool

This tool helps to understand fee structures for healthcare providers and clinics embarking on a professional partnership.

EMR Systems Comparison Tool

This tool helps providers and clinics make informed decisions regarding their EMR system.

Financial Driver & Overhead Tool

This tool helps users understand the key financial drivers of their clinic.

Capacity Potential Analysis Tool

This tool helps to assess clinic space usage and identify opportunities for improvement.

MOA Role & Task Analysis Tool

This tool helps clinic leads determine their admin staffing needs and competitive wages.

Environmental Sustainability Tool

This tool helps clinics assess their environmental impact and make key sustainability-related improvements.

Accessibility Assessment Tool

This tool helps clinics evaluate current practices and implement changes to improve accessibility for patients and staff.

Testimonials

“The Sustainability Tool’s reports at the end of each category provided useful resources for actionable items.”

Dr. Szeto

VDoFP Member

“The MOA Role & Task Analysis Tool’s descriptors are well thought out and kept giving me “aha!” moments. If we need to hire someone, we will definitely use your tool to create the posting.”

Dr. Mitchell

VDoFP Member

“The RN/LPN Business Case Tool gives a detailed breakdown of the financial impacts of hiring an RN or LPN and includes factors I hadn’t considered. Super helpful for assessing cost-benefit task coverage, and implications for clinics space and physicians oversight.”

Dr. Mah

VDoFP Member

“The Overhead Structure & Comparison Tool is a huge help to physicians and quite complex, but you have really captured the intricacies in this.”

Dr. Sutherland

VDoFP Member

“The Financial Drivers & Overhead Tool gave me a sense of clinical financials. It reaffirmed key decisions and is helpful for planning, optimizing, and assessing capacity at any stage of practice.”

Anonymous

VDoFP Member

“The Accessibility Tool is an absolute must for physicians who are planning to start their own business.”

Dr. Tahbaz

VDoFP Member

“The Capacity Potential Analysis Tool is beneficial to assess how underutilized our office space is. It inspires us to bring in more associates, if possible, into our clinic space.“

Dr. Su

VDoFP Member

Interested in 1-on-1 Consultation?

Schedule a meeting with the CBS team for personalized support. Meetings can be used to discuss a range of topics including:

Guidance on opening or managing a practice. Review our Phases of Opening a Clinic to learn more about our step-by-step recommendations.
Considerations with closing a practice.
Or support navigating our business tools.

*When booking with us, please include the topics you wish to discuss in the notes section and provide as much detail as possible. This helps our team better prepare for our conversation.

Request a meeting

Legal & Contract Supports

Clinic owners require legal and practice support to navigate complex healthcare regulations, ensure compliance, protect patient data, and mitigate risks.

Our resources help you:

Ensure Compliance: Understand and adhere to healthcare regulations.
Promote Consistency: Utilize standardized templates for legal documentation.
Offer Customization: Tailor and edit documents to reflect your clinic’s unique needs.

1. Legal Advisory Guides

Patient Record Stewardship Legal Advisory Guide – An advisory guide to help inform clinics and clinic owners on the various acceptable paths towards patient record stewardship as outlined by CPSBC.

2.Legal Contract Templates

Existing and New Employee Contract Templates– Legal contract templates serving clinic owners with a base document upon which they can build their own clinic contracts for new and existing clinic employees such as MOAs, and office managers.

Associate and Locum Contract Templates – Legal contract templates serving clinic owners with a base document upon which they can build their own clinic contracts for physician associates and locums.

Case Studies & Engagement Projects

To keep pace with the changing business landscape of primary care, the CBS team conducts short-term case studies to gain insights into current and emerging gaps in practice optimization and delivery. Some example research topics include:

Gauging the viability of various business models
Best practices in workflow optimization
Staff hiring and retention best practices
Allied health integration into practice

Scroll through our current list of case studies and see if you are eligible to participate.

Clinic Profiles Case Study

Access aggregated and anonymized data that informs clinic owners about industry trends, rising costs, and operating models in Vancouver. This study aims to offer valuable insights to help clinics adapt and thrive in a changing healthcare landscape.

Listen to the Podcast

NTP & Resident Case Study

Gain insights into the experiences and perspectives of residents and new-to-practice physicians. This study examines the current state of primary care and explores what changes are necessary to attract and retain young talent to primary care.

Listen to the Podcast

Retirement & End of Practice Case Study

Learn what factors are contributing to early retirement. This study seeks to identify business and practice changes of seasoned family doctor in primary care.

Listen to the Podcast

CBS Tools Engagement Program Summary

See what members had to say about the Clinic Business Tools, their key takeaways, and ideas for improvement.

Medical Office Assistant Needs Assessment

Learn what medical office assistants (MOAs) working in Vancouver primary care settings value when seeking jobs. Ensure you’re paying competitive wages and abiding by hiring best practices.

Have a product or service that could benefit our primary care physician members?

Fill out this form to tell us more! If we believe your service would be valuable to our members based on the information provided, we will follow up to schedule an introductory meeting.

Submit Form

Your CBS Team

Rose Gidzinski

Director

Elle Amin

Business Solutions Analyst

Chalani Kulasekara

Program Facilitator

Ainslie Treleaven

Program Administrator

Clinic Management Library of Information

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