Through network level events and member engagement, VDoFP and the CBS team identified a need to create a portfolio of programs specific to Vancouver clinic owners and leaders. The goal was to better understand the needs of this distinct group of members and, with their support, create programs that help strengthen primary care practices in our community.
The first step to establishing this portfolio of work was to engage the subject matter experts: Clinic Owners Advisory Group. This committee has been advising this portfolio of work to help meet the needs of clinic leaders across Vancouver.
Overview
This interactive timeline showcases how the Clinic Business Solutions (CBS) team has evolved its programs through ongoing feedback and collaboration with Vancouver’s clinic leaders. Each milestone highlights how discussion topics, identified needs, and shared insights have shaped our initiatives, from addressing key business and operational challenges to creating spaces for peer learning and knowledge exchange.
The snapshot below connects the dots between member engagement and action, showing how clinic leaders’ voices directly inform program planning and drive the development of tools, education, and community spaces that strengthen primary care clinics across Vancouver.
Interact with the timeline by clicking on the visual below
One of the primary objectives that quickly emerged was the need to create a series of virtual and in-person events for clinic leaders. We have hosted multiple forums with the goal of holding space to network, discuss ideas, concerns, and shared solutions on clinic ownership and operation. Previous clinic owners’ forums have featured:
2021 Clinic Owners Forum: Identifying broadly the general themes that most owners find challenging
2022 Clinic Owners Forum: diving deeper into some of the primary concerns of clinic leaders at that time – Human resources support and managing staff
While fostering engagement is critical to the success of this subset of our membership, so is adequate education on business ownership. That is why our team, advised by our physician task force group, have embarked on developing comprehensive educational modules, in partnership with industry leaders, to equip clinic leaders with the essential skills, knowledge, and connections needed for successful clinic ownership and operation.
The Business Lounge is a series dedicated to bringing together clinic leaders across Vancouver to connect with peers. This is a space designed to foster peer engagement around clinic ownership, management, and financial sustainability. The sessions are informal, discussion-based gatherings, that brings together physicians and key clinic staff to share experiences, challenges, and provide one another with solutions. If you are interested in joining the conversation, email cbs@vancouverdivision.com to request being added to our mailing list.
This portfolio of work is rapidly evolving to cater to the needs of clinic leaders in our community. If you are a current or aspiring clinic leader and would like to chat about getting involved in our current initiatives or are a partner organization looking to connect about services, please get in touch.
Access aggregated and anonymized data that informs clinic owners about industry trends, rising costs, and operating models in Vancouver. This study aims to offer valuable insights to help clinics adapt and thrive in a changing healthcare landscape.
Gain insights into the experiences and perspectives of residents and new-to-practice physicians. This study examines the current state of primary care and explores what changes are necessary to attract and retain young talent to primary care.
Learn what medical office assistants (MOAs) working in Vancouver primary care settings value when seeking jobs. Ensure you’re paying competitive wages and abiding by hiring best practices.
Learn what factors are contributing to early retirement. This study seeks to identify business and practice changes of seasoned family doctor in primary care.
