We’re Redefining the Role – Are You In?

Forget what you think you know about administrative roles in healthcare –this is not your average Medical Office Assistant position. At Mid-Main Community Health Centre, we believe a  Senior MOA is the glue that holds our interprofessional primary care team together. This role blends administrative expertise, creative problem-solving, and next-level relationship-building skills to create a seamless and supportive experience for clients and providers alike.

We’re looking for someone who thrives in a fast-paced environment, loves finding solutions, and understands that a well-run clinic means better care for everyone. If you have an eye for detail, a heart for service, and the ability to make even the busiest days feel effortless—let’s talk.

About Mid-Main Community Health Centre

We’re a non-profit, team-based primary care clinic dedicating to helping clients maintain and improve their health. Our integrated services including a medical clinic, dental care, pharmacy and parent support program, ensure that people get the care they need, all under one roof. At Mid-Main, we believe that healthy people make healthy communities.

The Opportunity

We’re looking for a vibrant and dynamic person to join our team as a Senior MOA. The Senior MOA is a vital member of the interprofessional healthcare team, serving as the first point of contact for clients and ensuring seamless clinic operations. This role goes beyond traditional administrative tasks, its about:

• Creating a welcoming and inclusive environment
• Optimizing scheduling and workflow efficiency
• Strengthening communication between clients, providers, and the broader care team.

This MOA will play a key role in enhancing the client experience, supporting team collaboration, and contributing to the overall effectiveness of the clinic.

Key responsibilities:

Client Experience & Engagement:

• Be the welcoming face and voice of Mid-Main—ensuring every client interaction is warm, respectful, and person-centered.
• Support clients in navigating healthcare services, coordinating appointments, referrals, and follow-ups.
• Track and coordinate chronic disease management follow-ups, preventative screenings, and ongoing care plans to ensure clients stay on top of their health needs.
• Proactively identify and remove barriers to care, connecting clients with the right supports.
• Foster clear communication between clients and providers, ensuring timely follow-ups and seamless coordination.

Clinic Operations & Team Coordination

• Manage and optimize provider schedules to keep the clinic running smoothly.
• Act as the key link between clinical and administrative teams, facilitating smooth communication and problem-solving.
• Onboard new team members and integrate them into clinic workflows.
• Participate in team huddles and quality improvement initiatives to enhance efficiency and patient care.

Administrative & Technical Expertise

• Maintain accurate electronic medical records (EMR), scheduling, and documentation with high attention to detail.
• Support chronic disease management tracking by ensuring follow-ups, recalls and preventative screens (e.g., diabetes care, hypertension monitoring, cancer screenings) are completed and documented.
• Process referrals, medical documents, and billing with efficiency and accuracy.
• Support clinic safety, infection control and wellness efforts.
• Monitor client outcomes and clinic workflows to identify opportunities for improvement, streamline processes, and enhance care delivery.
• Contribute to a culture of continuous learning and improvement by bringing forward insights, participating in team discussions, and supporting quality improvement initiatives.

What You Bring to the Table:

• Previous experience in healthcare administration, primary care, or community health.
• Strong interpersonal and communication skills—you build relationships effortlessly.
• Tech-savvy—comfortable with EMR systems (particularly OSCAR) and scheduling tools (an asset).
• Ability to work in a fast-paced team environment.
• A problem-solver with the ability to think on your feet and adapt in a dynamic clinic setting.
• High level of organization, attention to detail, and professionalism.
• Passion for equity, diversity, and culturally safe care.

If you’re ready to take your administrative and client service skills to the next level and make a real difference in healthcare, we’d love to hear from you!

This is a permanent full-time position. The oncoming MOA will be joining a team of 4 MOAs (mix of FT/PT) led by a clinic manager.

The following skills are required for this position:

• Strong interpersonal and communication skills
• Able to collaborate effectively with colleagues and doctors
• Customer service focus and strong people skills
• Good organizational and time management skills
• Proficient computer skills and ability to troubleshoot minor IT problems
• Proficient in English (both verbal and written)

Experience in healthcare administration is a key asset for this position, along with:

• Past EMR experience
• Knowledge of MSP billing
• Proficient computer skills and ability to troubleshoot minor IT problems