Welcome to Vancouver Division’s resources to support managing your practice – access information on billing, clinic communication tools and resources, and virtual health support.
COVID-19 Vaccine Resources – BCCDC guidance and information on vaccines for providers.
COVID-19 Vaccine – Answers for Doctors – Doctors of BC webpage provides answers to Doctors questions and FAQs for patients.
COVID-19 Poster and Signage for Healthcare Settings – BCCDC (multiple languages)
COVID-19 Patient Handouts – BCCDC – For patients being tested, self-isolating and/or monitoring for symptoms.
Pathways (log in) – Resources include email information that can be sent directly to patients about how to book vaccinations, as well as other resources about the COVID-19 vaccines.
VCH Vaccine Communication Toolkit (April 12)– [login required] – Key messages, timeline and FAQ for family physicians to support the roll-out of immunizations, including vaccine registration and booking information for eligible patients.
Vaccine Toolkit for Physicians – Doctors of BC – Support patients with vaccine roll-out, including scripts for voicemails and web sites, documents to print for patients on vaccine effectiveness and safety, office posters and key links to share with patients.
Primary Care COVID-19 Immunization Toolkit – Developed in collaboartion with UBC’s Faculty of Medicine to help primary care clinics plan and support the vaccine roll-out, including links to online resources and a Primary Care in a Pandemic Podcast.
COVID-19 Vaccine Considerations – BCCDC online resource for patients with allergies, who are pregnant or breastfeeding, or who have specific health conditions including those considered clinically extremely vulnerable.
List of Conditions: Clinically Extremely Vulnerable Patient Population – [login required] Doctors of BC
Q&A: Clinically Extremely Vulnerable Patients and Vaccinations – [login required] Doctors of BC
Expression of Interest – COVID-19 Immunization Clinics – To register, please add your name and availability on VCH’s Immunizer Database in order to be scheduled, and receive compensation, for the immunization clinics.
Billing in the Time of COVID-19 – BC Family Doctors
Billing Help Library – BC Family Doctors
Physician Compensation – includes PMA, fee guide and physician contracts – Doctors of BC
Billing and Audits – includes MSP information, fee guide, FAQs and who to contact – Doctors of BC
Pathways Medical Care Directory – a free online directory that helps patients access information about their family doctor, including virtual or in-person care options, and COVID updates. Doctors are encouraged to add their practice by filling out this form.
Pathways (log in) – Resources include email information that can be sent directly to patients about how to book vaccinations, as well as other resources about the COVID-19 vaccines.
Mass Texting for Patient Communication: Overview, Benefits and Recommended Providers
Mass Texting: Detailed Comparison of Providers, Plans and Features – excel document
Vancouver Division’s Mail Merge Guide – sending emails to large groups
We have negotiated another excellent deal for Division members. Available until May 7, members can request information to access a discounted Doxy.me subscription (Clinic or Professional version). Please complete our form HERE to accept the terms and request the discount today. For more information, check out our discount overview sheet and comparison sheet that outlines key differences between Doxy.me and Zoom. Doxy.me has helped 90 million patients in 2020 and has over 750,000 doctors using their service in 136 countries.
Virtual information sessions: In partnership with Doxy.me, the Vancouver Division is hosting one-hour virtual sessions for members during which a Doxy.me representative will walk through how to use the platform from start to finish, including how to navigate your account settings, manage your waiting room, do a video appointment, and will include a Q&A period.
If you are interested in joining a virtual session below, please register HERE.
Virtual Care and Telehealth – Doctors of BC Online Resource
Virtual Care Guides and Toolkits – Doctors of BC
Setting up Virtual Care in Your Practice – CMA
* Download the full Virtual Care Playbook
Decision-Making Tools – In-person or Virtual Care Visits – BC Family Doctors
Virtual Consultations – A Quick Guide to Assessing Patients by Video or Voice Call – MoH
Tips for COVID-19 Virtual Conversations – Ariadne Labs
Virtual Care Video Tutorials & Training Resources – Doctors of BC
Virtual Care Physician & MOA Webinars – Doctors of BC
Virtual Care Support Network – Doctors of BC
Zoom Support Desk for Virtual Care Patients – 1-844-442-4433, Monday to Friday, 7:00 am- 5:00 pm. Questions, contact virtualhealth@vch.ca.
Patient Resources – Handouts, Posters, and Guides – Doctors of BC
Pathways Medical Care Directory – a free online directory that helps patients access information about their family doctor, including virtual or in-person care options, and COVID updates. Doctors are encouraged to add their practice by filling out this form.
Getting Started with Google My Business for Healthcare Providers – Manage how your business appears on Google Search and Maps.
VoIP Phone Services – Overview and Recommended Providers Vancouver Division
VoIP Phone Services – Detailed Comparison of Pricing and Features – Vancouver Division
eFax Solutions Guide (with tutorial to send prescriptions to pharmacies) –Vancouver Division
Guide to eFaxing from Home – DTO
Many pharmacies and other facilities will not accept digitally signed documents. You can add your wet signature (the way you sign it on paper) to PDF and word documents.
Microsoft Word | Adobe Acrobat Pro
Physician Office IT Security Guide (email and fax security, mobile device set-up and file encryption) – DTO
Virtual Health Platforms- Overview and Pricing/ Feature Comparison
Guide to Help Protect Physician Offices – Doctors of BC Violence Prevention Guide
Doctors of BC Summary Document | Template to Create Your Office Safety Plan
A reminder to physicians to place orders for PPE through the Provincial Portal. If you have questions about the Provincial PPE portal, please email health.ppe@gov.bc.ca.
PPE Current Guidance and Supply – BCCDC online resource
PPE Recommendations (December 16) – VCH Infection Prevention and Control provides recommendations for Acute, Community and Long-Term Care.
Infograph pathways and checklists to ensure safety of patients, health care workers and staff.
* COVID-19 Health Care Worker Self-check and Safety Checklist
* COVID-19 Entrance Screening Tool for Health Care Facilities
* COVID-19 Patient Screening Tool for Direct Care Interactions
* Point of Care Risk Assessment – includes guidance on appropriate actions and PPE
In-person or Virtual Care Visits – Decision-Making Tools – BC Family Doctors
* Beyond Essential Services in Primary Care
* Determining Clinical Appropriateness for Virtual Care Visits
Balancing Telemedicine with In-person Care – CPSBC
The Physician Occupational Safety and Health (POSH) service – Intended to be a single point of contact for all COVID-19 exposures or related concerns for physicians, POSH works closely with Infection Prevention and Control, Employee Safety and Public Health. Open 8am-8pm Mon-Sat.
Guidance around Exposures and Return to Work for Health Care Workers – BCCDC
* Health Care Worker COVID-19 Exposures Risk Assessment Tool
* Health Care Worker Return to Work Decision Tree
Infection Control – Information and signage for your office – BCCDC
Environmental Cleaning and Disinfectants for Clinic Settings – BCCDC
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